Privacy Policy

Last updated: May 2026 · ONEXtech, Rochdale, Greater Manchester, UK

ONEXtech ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it and your rights regarding it.

1. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, WhatsApp number)
• Business name and industry (where provided)
• Project details and requirements you share with us
• Payment and billing information (processed securely via third-party providers)
• Communications you send us via WhatsApp, email or our contact form
• Technical information from website visits (IP address, browser type, pages visited — via analytics)

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Deliver services you have engaged us for
• Process payments and issue invoices
• Provide after-sale support
• Improve our website and services
• Comply with legal obligations

We do not sell your personal data to third parties, and we do not use your information for unsolicited marketing without your consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: Processing necessary to fulfil a contract with you (e.g. delivering a build or service)
• Legitimate interests: Responding to enquiries, improving our service, maintaining client relationships
• Legal obligation: Complying with tax, accounting and other legal requirements
• Consent: Where you have explicitly opted in to receive communications

4. Data Sharing

We may share your information with:

• Our team members involved in delivering your project (including our Czech Republic team where relevant)
• Payment processors (e.g. Stripe, PayPal) — who have their own privacy policies
• Delivery and logistics providers (for hardware deliveries)
• Cloud service providers used to run our operations (e.g. Google Workspace, WhatsApp Business)

We do not share your data with advertisers or data brokers.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined above or as required by law. Client project records are typically retained for 7 years for accounting and legal purposes. Enquiries that did not proceed are deleted after 12 months.

6. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data (where applicable)
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us via WhatsApp or our contact form. We will respond within 30 days.

7. Cookies

Our website may use essential cookies for functionality and analytics cookies to understand how visitors use the site. We use privacy-respecting analytics tools and do not use advertising cookies. You can disable cookies in your browser settings, though this may affect website functionality.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All communications via our WhatsApp number and email are treated as confidential.

9. Contact & Complaints

If you have questions about this policy or wish to exercise your rights, contact us via our contact form or WhatsApp at +44 7301 665111.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page with the date of last update shown above.