Last updated: May 2026 · ONEXtech, Rochdale, Greater Manchester, UK
These Terms of Service ("Terms") apply to all services provided by ONEXtech ("we", "us", "our") to clients ("you", "your"). By engaging our services, you agree to these terms.
1. Services
ONEXtech provides technology services including but not limited to: custom PC and workstation builds, AI integration, website development, IT support and technology consulting. Each project is agreed individually via a written quotation or order confirmation before work commences.
2. Quotations & Orders
- All quotations are valid for 14 days from the date of issue unless otherwise stated
- Quotations are based on information provided at the time — changes to requirements may affect price and timeline
- A project is confirmed once a deposit or full payment is received and we have confirmed acceptance in writing (including via WhatsApp)
- We reserve the right to decline any enquiry at our discretion
3. Payment
- Payment terms are specified in each quotation — typically a deposit to start, balance on completion
- We accept bank transfer, card payment and other methods as agreed
- For hardware builds, title of goods does not pass to you until full payment is received
- Late payment may result in work being paused or the project being cancelled, with any deposit retained to cover work completed
4. Hardware Builds
- All custom builds are assembled and stress-tested before delivery or collection
- Component prices are based on availability at time of build — price changes between quote and build date may be passed on if significant, with your agreement
- We provide a 12-month hardware warranty covering manufacturing defects and component failures under normal use
- Warranty does not cover physical damage, liquid damage, damage from overclocking beyond our configurations, or components damaged by third-party modifications
- Individual components carry their own manufacturer warranties (typically 1–3 years)
5. Software & Digital Services
- For websites and AI integration projects, the project scope and deliverables are defined in the quotation
- Client-supplied content (text, images, logos) must be provided on time — delays may affect delivery timelines
- We retain intellectual property rights to our code and methods until full payment is received, at which point relevant rights transfer to you as agreed
- Hosting, domain and third-party tool costs are the client's responsibility unless specifically included in the quotation
6. Delivery & Collection
- Collection is available from our Rochdale base by appointment
- UK delivery is available via tracked courier — risk passes to you once goods are handed to the courier
- Delivery timelines are estimates — we are not liable for delays caused by couriers or component availability
7. Liability
To the maximum extent permitted by law:
- Our total liability to you shall not exceed the amount you have paid us for the specific service giving rise to the claim
- We are not liable for indirect, consequential or incidental losses (including lost profits or data loss)
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud
8. Consumer Rights
If you are a consumer (not purchasing in the course of a business), your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation are not affected by these terms.
9. Disputes
In the event of a dispute, we ask that you contact us first via WhatsApp or our contact form so we can attempt to resolve the matter informally. These terms are governed by English law and any disputes are subject to the exclusive jurisdiction of the English courts.
10. Changes to These Terms
We may update these terms from time to time. The current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated terms.
11. Contact
Questions about these terms? Contact us via our contact form or WhatsApp at +44 7301 665111.